"Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framework properly unites its people, place and processes by putting the customer at its core, exceptional service becomes possible across customer touch points. This creates greater intent to return and recommend, as well as a stronger competitive edge. With more than 90 years of world-renowned customer service, no one understands this better than The Walt Disney Company." - Disney Institute
At Craft Culinary Concepts we are committed to putting guest experience at the heart of everything we do. We never stop at where we are and we continue to improve our customer service every day. Special thank you to the Disney Institute for taking us on this special learning journey with them!