June 26, 2018

I want to talk about the one thing that we all drive ourselves to have more of and that is customers.  To me, customer, or client, has a very negative connotation and I wonder if there is a better word than that to use.  As owners and managers, we hear customer and thi...

May 31, 2018

Hello, my name is James I can’t wait to share with you some of my thoughts and education throughout my years of industry experience.  I worked for the Disney Co. in some capacity for 12 years.  In that time, I was “built” with the knowledge that you, as customers who a...

September 25, 2017

"Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framewo...

August 22, 2017

Look at the first phase of a planned $28 million in Club Level improvements at University of Phoenix Stadium!  Two jumbo high

definition video boards behind newly created bar areas, two new exclusive 50 yard line lofts 50 East and 50 West, the Flight Lounge Wine Ba...

June 30, 2017

With 25 years of culinary leadership, Chef Sean Kavanaugh has a passion for delivering superior service and creating memorable food that has made him a valuable member of the Craft Culinary Concepts team, continually applying his culinary expertise and strategic busine...

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