June 26, 2018

I want to talk about the one thing that we all drive ourselves to have more of and that is customers.  To me, customer, or client, has a very negative connotation and I wonder if there is a better word than that to use.  As owners and managers, we hear customer and thi...

May 31, 2018

Hello, my name is James I can’t wait to share with you some of my thoughts and education throughout my years of industry experience.  I worked for the Disney Co. in some capacity for 12 years.  In that time, I was “built” with the knowledge that you, as customers who a...

September 25, 2017

"Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framewo...

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